IT support is heavily reliant upon communication between both parties involved. Without both sides being on the same page, IT support miscommunications are far more likely to happen. Sometimes you just can’t help but laugh at poor communication skills, as seen in the 2001 movie Zoolander. But thankfully, these situations don’t arise too often in the non-fictional universe… right?The plot of the movie is fairly simple: two clueless male models, Derek Zoolander (Ben Stiller) and Hansel (Owen Wilson) must expose an assassination plot by the evil Mugatu (Will Ferrell). As you might imagine, Zoolander and Hansel know everything there is about fashion, but nothing about computers or technology. Many experts in their fields are similar in the fact that they spend so much time honing their own craft that they don’t spend as much time learning about technology.
At Setton Consulting, we are devout technology professionals, and we provide our expertise to our clients. This is our niche in business, and we’re sure your company also has many skills which you could educate us about.
One of the highlights of Zoolander occurs when Hansel must access a computer to obtain incriminating evidence against Mugatu. He stares in awe at the PC, simply astounded that “the files are IN the computer.”
In this scene, Matilda Jeffries (Christine Taylor) represents the tech support. You can hear the frustration in her voice as she’s trying to guide the clueless Hansel through operating the computer. This is a perfect representation of IT phone support. A miscommunication can happen immediately upon the call being dialed. When the only thing you can rely on to guide an inexperienced user through the issue is the user’s voice, you’re going to have a bad time.
Unfortunately for Hansel, he thought that the files were literally IN the computer.