March 18, 2020

As our company responds to COVID-19, the health and safety of our employees and customers remain our top priority. The work we do is critical to many organizations, and we’re committed to being there when our customers and colleagues need us most. Setton Consulting has executed the part of our Business Continuity Plan that allows us to achieve continuous operations and support to you.

Here is how we will continue to provide support during this pandemic?

  • Our staff is continuing with regular support shifts, most all from home.
  • Our support model meets service requests using remote tools 95% of the time. Remember that our team can remote connect with you to work on any support issue via an internet connection.
  • Support requests can be made via email to help@settonconsulting.com or by telephone 212-796-6061
  • Our monitoring systems remain fully manned and functional and are not impacted by the virus.
  • In the event our services are needed onsite, we will address them on a case by case basis and work to achieve a scheduled visit. We will also use preventative measures, such as hand sanitizers and wipes, to minimize risk.

Some IT things to make your team aware of:

  • Many scammers are taking advantage of this crisis.  Avoid clicking on links in unsolicited emails and be wary of email attachments. Use trusted sources such as legitimate, government websites for up-to-date, fact-based information about COVID-19 like www.cdc.govhttps://Ohio.gov or https://sba.gov.
  • As always do not respond to email solicitations for information or reveal personal or financial information in an email.
  • Verify a charity’s authenticity before making donations. Review the Federal Trade Commission’s page on Charity Scams for more information at this site: https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing
  • Review CISA Insights (https://www.cisa.gov/) on Risk Management for COVID-19 for more information.

It is always advisable to use your company-issued computer to perform any work or access any company data or resources. Your personal computer may not have the same level of protection and security as your company computer. It also does not have our agent installed for remote access which makes support more challenging. You can contact our team through all the normal channels at 212-796-6061 or via help@settonconsulting.com.

Although the situation is fluid, we will follow the advice of the CDC and the local government. Setton Consulting will continue to support your business so that they/you can withstand the crisis in front of us while continuing to meet the needs of your clients.